04-16-2020 12:43 PM
04-24-2020 10:45 AM
Hello there, mayra04,
We appreciate that you chose Best Buy for your computer order, though I’m sorry to hear that it never arrived, and you’ve had such difficulty in getting a refund for the order.
Since posting, have you received your refund, resolving this issue? In some cases, credit card companies may not post a refund for up to one billing period. If you still need assistance, please send me a private message with your full name, email address, phone number, and the order number.
You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.
04-29-2020 09:25 AM
Good morning, mayra04,
Thank you for getting back to us with that information. Bill is unavailable at the moment, so I wanted to step in and make sure we’re addressing your message to him while he’s away. I’ll be replying to your private message momentarily, and to read my response, you’ll need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you shortly,