BestBuy.com

[ladypopcorn0619]

My father in-law is trying to order an iPhone from Best Buy online and in store and he and they keep getting an error message that won’t allow the transaction to go through. The deal involves the trade in of an iphone 12. He and the Best Buy staff have called the carrier and confirmed there is no issue on their end.

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[AndrewB-BBY Social Media Specialist]

Good afternoon, ladypopcorn0619,

Thank you for reaching out to us here on our community forums. Getting a new cell phone should be an exciting experience so I can imagine your father-in-law's frustration to encounter this error. I appreciate you reaching out and would be glad to give you some more information on how to get assistance moving forward.

Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. As your father-in-law is making this purchase, he would need out to us directly so we could look into this for him. He is welcome to create his own forum profile or give us a call at (888) BEST-BUY or (888) 237-8289.

We look forward to hearing from him however he contacts us so we can continue to review this!