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Registered: ‎04-30-2020

Has been a Charge to my Debit card that I did not make

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I looked at my Bank statement yester day at 8 Am 4/29/2020 and it was OK  then at 11.00 AM I check nagain and there was a Charge of$1581.19 From Best buy Richfield, Mn  Called my bank here in Caspert Wy and they said it had just came in  so then I checked it This Morning and it was Reduced to 1035.96  Check with the Bank and they couldn't tell me what nis going also notified Lifelock and they are going to check it    I have neer been to  Richfield Mn and have not bought any thing from Best buy. so would like to know what this charge is all about ant have the charge credited back to my Bank account.   Patricia {removed per forum guidelines} Phone # is {removed per forum guidelines}   and Address is {removed per forum guidelines} . .Please help  as My Husband is a 100 per cent Disabled Veteran  

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Registered: ‎11-23-2018

Re: Has been a Charge to my Debit card that I did not make

Hello, Patricia,

 

Thank you for reaching out to us through the Forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your account.


As a recent victim of fraud as well, I know how alarming it can be to notice charges on your credit card statement that you did not make. I am glad to read that you have since contacted your bank and they are investigating the charge. I encourage you and your husband to work further with them, as they will be best able to assist moving forward. More information on unauthorized Best Buy orders and what to do moving forward can be found here.

 

All the best,
 

Allison|Social Media Specialist | Best Buy® Corporate
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