11-14-2020 02:50 PM
This morning I spoke with a male customer service represenative who told me he would have 2 televisions shipped to my home address because of the lengthy pick up drive. Locations were 2 hours and 3.5 hours away. We spoke for 20-30 minutes while He took all of my information for the order....then, click, DIAL TONE! I waited for represenative to call me back just in case this was an error, but no response! I contacted Best Buy by telephone again where I received a second male represenativ who said he did not know who I had spoke with earlier but there was no order being processed and that items would not be able to be shipped. I asked to speak to someone who was over him and he placed me back in the que. This time a female represenative answered apologizing for past issues and she also took my order while placing me on hold several times. This phone call was approximately 45 minutes. Needless to say ,after being placed on hold most of the call, represenative advised location that was 2 hours away was now no longer available and that she was unable to have items shipped to store or my home address as promised. I honestly wish Id never have contacted customer service, at least Id be only driving 2 hours away not 3! Last year I bought an 82 inch samsung tv and had a wonderful experience with the Tiffany Springs Mo manager so I definetly wanted to return and purchase future items. I just spent my hard earned money the past 2 days with Best Buy just to get horrible customer service. Very dissapointend!
11-17-2020 09:51 AM
Good morning, blujoy711,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. Whether it’s by phone, online, or in one of our brick and mortar stores, we hope to provide a positive experience for our customers however they choose to interact with us, so it’s disappointing to hear your previous calls to our phone support teams ended on such a sour note.
I’d like to make sure we’re properly documenting your feedback here at our Corporate Headquarters to ensure it’s visible to the appropriate parties, however, I’ll need just a few pieces of additional information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me the following:
This should be enough information for me to hopefully locate your previous calls with us, and document your feedback.
Looking forward to hearing from you,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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