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New Member
Posts: 1
Registered: ‎10-10-2020

[HACKED] Email Changed Without my Knowledge

My email was changed without my knowledge and now I can no longer log-in to my account!!! I'm a Best Buy Elite member was several pre-orders on my accounts that go up into the hundreds so this needs to be RESOLVED NOW!!!

Emerging Expert
Posts: 7,487
Registered: ‎02-25-2013

Re: [HACKED] Email Changed Without my Knowledge

Best Buy would not change your email address. 


If you have a Best Buy Credit card or other credit  card associated with your BB account you should check them post haste. 



I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 567
Topics: 40
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Registered: ‎07-23-2018

Re: [HACKED] Email Changed Without my Knowledge

Hello, Eckilsax,


Welcome to our online community. We enjoy hearing from our valued customers. We appreciate you reaching out about this, as it would be extremely surprising to find your email changed on your account. Being able to access your account is important, especially knowing you have existing pre-orders placed. We would love the opportunity to determine if we may have any options to assist.


To get started, please send our team a private message. For verification purposes, please include your full name, email address, and telephone number.


Thank you,

Sarah|Social Media Specialist | Best Buy® Corporate
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