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New Member
Posts: 1
Registered: ‎10-15-2019

Guest purchase, unable to track order

I recently purchased the Powerbeats 3 as a guest and i am unable to check it in any way the order and the card i used didn't get charged or anything is there any way to know if the purchase got cancelled?
Emerging Expert
Posts: 7,310
Registered: ‎02-25-2013

Re: Guest purchase, unable to track order

When  you checked out as guest you had to enter an email address and phone number. 


Did you get an email confirmaiton immediatly upon completing the purchase?


If not, and your card has not been charged. I would say it if far to expect that for some reason your order may not have been finished or you may have made an error on your email address. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 2,619
Topics: 32
Kudos: 93
Solutions: 131
Registered: ‎10-19-2017

Re: Guest purchase, unable to track order



Welcome to the forums!


I appreciate you reaching out to us regarding your purchase! I would be reaching out as well, if I couldn’t find my order. Let’s look into this for you.


Normally, guest orders take a bit longer to show up, but you receive a confirmation e-mail with the order number shortly after. With the credentials used to sign up on the forums, I was able to find your order. I am happy to discuss this further with you, if you’d like. Please, private message me with your full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to your response.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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