Add Product

Search Results:

Reply
Visitor
Posts: 2
Registered: ‎08-09-2021

Guest checkout no confirmation email.

I placed an order on Saturday morning 08/07/2021 and my account was charged but I have not received any confirmation or tracking number for this.
Posts: 11,663
Topics: 1,968
Kudos: 1,025
Blog Posts: 0
Solutions: 366
Registered: ‎11-10-2008

Re: Guest checkout no confirmation email.

If it has not ended up spam, a quick use of the chat service or the toll free number will get quick results. Please know that while the mods can help you they are answering them in the order received so there may be a delay

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit https://www.bestbuy.com/support for support or dial 1-888-BEST-BUY for further assistance.
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Guest checkout no confirmation email.

Hi, Caseyca!

 

Thanks for joining our online community and posting for support. I can definitely understand wanting to follow up on a recent order, considering you haven't seen your confirmation or tracking come through on the purchase. I'm happy to do what I can to help!

 

First, I suggest visiting this page to look up your guest order. If you're still in need of support, please follow up in a private message to me including your full name, email, and phone number to start.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
Visitor
Posts: 2
Registered: ‎08-09-2021

Re: Guest checkout no confirmation email.

Thank you! Issue has been resolved.
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Guest checkout no confirmation email.

I'm so happy to hear that!

 

If you have any other questions or concerns in the future please don't hesitate to reach back out.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Guest checkout no confirmation email.

This topic has been moved to its own thread under the board BestBuy.com for further review.