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Derek-BBY
Senior Social Media Specialist
Posts: 8,662
Topics: 365
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Solutions: 548
Registered:
10-10-2012
Hi, Jonnyc613,
Thank you for taking the time to reconnect with us on the forum. 
Does the actual charge appear on your credit card statement? If so, have you spoken with your bank yet? I would suggest doing so if you have not done so already. My wife and I recently went through a similar situation where random charges popped up on your credit card that we didn't make, and it was definitely a scary experience but luckily our bank stepped up to the plate. Let's see if we can find this order. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to help.
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Best Wishes,
 | Derek|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
