03-23-2019 12:56 PM
Thanks for joining our forums. That sounds like a unique and worrying issue! We would love to assist however we are able. Would you be able to utilize the button in my signature to send us a Private Message? Please be sure to include your order number, as well as the full name, email address, and phone number used when placing this order.
|Austin|Social Media Specialist | Best Buy® Corporate|
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