11-13-2019 04:14 PM
11-13-2019 04:36 PM
Thanks for reaching out to us here on the Forums!
I would be shocked to see two charges on my account too, and I appreciate you bringing this to our attention so we can try and help you out. Allow me to explain what I think may be going on. The first charge that you had seen may have actually been just an authorization hold to assure that the funds were available to allow the order to continue processing. When the order was marked as shipped, this authorization hold should have dropped off, and an actual physical charge should have then taken place.
Let me know if that makes sense or if you have any additional questions or comments. I hope that this helps shed some light on what may have happened.
11-13-2019 04:43 PM
11-13-2019 04:49 PM
It may be that the authorization is set to expire at a date that may be later than today. If you can send me a private message with your full name, email address, phone number and order number. I'd be happy to take a look into it for you to double check that everything is as it should be.
To send a private message, you can click the blue button next to my name in my signature.
Happy to help,
11-21-2019 09:33 AM
11-21-2019 10:57 AM
Hi there, uncleqrow,
Thank you for following up with us and letting us know about your order. I'd be happy to check on this order to see we can provide some more details about this authorization charge. Can you please send me a private message with your:
I look forward to hearing back from you so I can continue to look in to this for you.