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Posts: 5
Registered: ‎11-25-2019

Google Play Email Not Coming In

[ Edited ]

Have not received email code for my google play credit. I could have just gone to the store if I knew it was going to take so long. That was kind of the point.

Can I get this pushed through? The order number is {removed per forum guidelines}
Thank you

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Posts: 279
Topics: 12
Kudos: 49
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Registered: ‎02-08-2019

Re: Google Play Email Not Coming In

Hi, miked801,

 

Thanks for reaching out! I'd be happy to look into this for you. Please send me a private message with your full name, email, and phone number and I'm happy to help. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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Posts: 5
Registered: ‎11-25-2019

Google Play Digital Gift Cards

I keep trying to order google play digital gift cards and it is not working. My recent order has been in progress well over 24 hours and when I try to re order, it says info cant be verified. I'm using my bby credit card, its linked updated and good to go.

Had someone working on it yesterday but, idk, maybe they were off for the day.... I just would like this fixed so my nephew can play games on my phone.

The issue is NOT that the codes aren't working, I have purchased multiple recently and when they were sent they were all received. They are apparently no longer sending to my email when I try to buy more..
They are just stuck in progress forever.

Thanks
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Posts: 71
Topics: 8
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Registered: ‎08-13-2019

Re: Google Play Digital Gift Cards

Thanks for reaching out on our forums, miked801!

 

Generally we see that orders for multiple digital downloads undergo longer verification processes, just to ensure our customers' safety.

 

You should be able to retrieve your codes by going to this link https://specialtyegc.bestbuy.com/ and entering your email and order number!

 

 

Cheers, 

 

Kameron|Social Media Specialist | Best Buy® Corporate
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Posts: 5
Registered: ‎11-25-2019

Re: Google Play Email Not Coming In

Thanks for the response but when I put it in, it says it cant be found. I was figuring it was because of multiple. I didnt think it would be an issue as there is no way to monetize on them, but who knows.

Not sure what to from here
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New Member
Posts: 5
Registered: ‎11-25-2019

Re: Google Play Email Not Coming In

[ Edited ]

Also the order number was Number:{removed per forum guidelines}. I had an issue before where someone helping me was helping with a wrong order number

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Posts: 71
Topics: 8
Kudos: 22
Solutions: 4
Registered: ‎08-13-2019

Re: Google Play Email Not Coming In

Thank you for checking on that.

 

It appears that your order is pending authorization with your bank. Once it is cleared, you should receive your order shortly after!

 

Cheers, 

Kameron|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-25-2019

Re: Google Play Email Not Coming In

I hear ya. Thanks again. Just makes no sense, since it's a linked best buy store credit card. Everything's up to date and valid. I've sent them a message too via the app and nothing.

Thanks for responses. Guess I'll have to give up soon