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Posts: 1
Registered: ‎07-29-2019

Giftcard not activated

Good morning,


I ordered 2 Shell giftcards off of to pick up in store a few weeks ago. I was able to use one no problem, but this morning I went to use the other and it would not work. I called the customer service number on the back of the giftcard, and they told me that it had not been activated. What can I do to get this resolved?


Thank you.

Posts: 301
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Giftcard not activated

Hi there, icecoldwater,

Welcome to the Best Buy Forums and thank you for writing in to us!

I can certainly understand the confusion you went through when you attempted to use that second card! We apologize about any inconvenience this may have caused, and for the delay in response. If you were still needing assistance with this, I'd be more than happy to help! Please send me a private message with your full name, phone number, email address, and order number. To send a secure message, please select the "Private Message" option below in my signature. I look forward to hearing from you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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