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Posts: 1
Registered: ‎11-26-2019

Giftcard Refund


This is becoming highly frustrating and at this point my next step is to file a bank fraud case with my bank.

Recently I purchased two gift cards for an order that was canceled due to no stock. That was on 11/22 and at this point I’ve yet to receive a refund of my gift cards.

Someone needs to contact me ASAP as this is very unfair as the cancellation was not my fault.

Due to this experience I would like a full refund of both gift cards as I do not want to give Best Buy my business with this level of customer service.
Posts: 474
Registered: ‎09-03-2018

Re: Giftcard Refund

I can see where you would be frustrated. It can take a few days for returns to come back but it does seem a little odd it has taken four at this point. A moderator will be by to give you some assistance in this case and I’m sure they will correct it. Hang tight.
Posts: 2,411
Topics: 99
Kudos: 254
Solutions: 112
Registered: ‎10-19-2017

Re: Giftcard Refund

Hey there, Mgore828,


Thank you for taking the time to reach out to us on the Best Buy forum! Having an order cancel unexpectedly is never fun, and I can imagine it would be more difficult if you’re seeing issues with gift cards you had used when placing the original order. From your message, it sounds like you used two gift cards to place your order and they haven’t refunded as expected even after a few days. Learn more about expectations for cancelled orders here, but, typically, if an order is cancelled, any gift cards used should be refunded fairly quickly (around 30 minutes). With that in mind, I’m glad that you reached out about this so we can review further.


To get started, can you please send me a private message with a few additional details? I’ll need your full name, phone number, email address, and the cancelled order number. To ensure that your information stays secure, please utilize the private message option which should be available in my signature below this post when you are logged into the forum from a computer.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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