11-26-2019 04:55 AM
11-26-2019 08:03 AM
11-26-2019 04:11 PM
Hey there, Mgore828,
Thank you for taking the time to reach out to us on the Best Buy forum! Having an order cancel unexpectedly is never fun, and I can imagine it would be more difficult if you’re seeing issues with gift cards you had used when placing the original order. From your message, it sounds like you used two gift cards to place your order and they haven’t refunded as expected even after a few days. Learn more about expectations for cancelled orders here, but, typically, if an order is cancelled, any gift cards used should be refunded fairly quickly (around 30 minutes). With that in mind, I’m glad that you reached out about this so we can review further.
To get started, can you please send me a private message with a few additional details? I’ll need your full name, phone number, email address, and the cancelled order number. To ensure that your information stays secure, please utilize the private message option which should be available in my signature below this post when you are logged into the forum from a computer.