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Posts: 1
Registered: ‎11-28-2021

Giftcard Failed Authorization

Been calling Bestbuy and constantly transferred to departments that provide no assistance. They even transferred me to the Giftcard department which had a dead #.


I made a purchase with two Best Buy physical giftcards, the giftcard failed (unsure why) and i cancelled the order. It has been over 12 hours and there is no refund on my Giftcard. Please assist me in this. 

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Giftcard Failed Authorization

Good afternoon, Oaibli,


Thank you for visiting us here on our community forums and writing to us regarding your purchase. As someone who holds onto gift card for quite a while, I can certainly understand wanting the balance on this git card restored as quickly as possible. I'd be happy to assist you in looking into what options we may have to assist you.


In some cases, it can take up to 24 hours for a refund to be processed to a gift card. I can certainly take a look at this order to make sure this is processing normally. I will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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