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New Member
Posts: 2
Registered: ‎01-06-2020

Gift cards

I ordered 3 dairy queen gift cards through bestbuy.com. When my nephew when to use his it wasn’t activated. I called customer support and the guy told me he fixed it. I even asked him.. So, all 3 are activated? And he said yes. Then he said if I have any more problems call dairy queen. Does dairy queen already activate them? I thought when ordering through best buy, and giving best buy my money, I am buying from them. If not, then why even use them in the first place? Their customer service rep completely lied to me. How do I get this fixed?
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Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Gift cards

Hi, Ssruf,

 

Welcome to the Best Buy Community forums. I'm sorry that your gift cards weren't working. There isn't a whole lot worse than being excited for ice cream only to not be able to get it.

 

If things are showing as activated on our end, you would need to call the number on the back of the gift cards for support. I'm sorry if we didn't communicate this to you in an effective way. I can absolutely double-check to make sure they are activated on our side, if you'd like.

 

I'll just need your name, email address, phone number, and order number. Please send them through the link in my signature below this post.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-06-2020

Re: Gift cards

[ Edited ]

Shannon {removed per forum guidelines}
The card that isnt working is {removed per forum guidelines}

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Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Gift cards

[ Edited ]

Hi, Shannon,

 

Thanks for getting back to me. I'll be sending you a private message to go over some additional details. You can view that message be logging in to your account and clicking on the orange envelope in the top right corner of the screen.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!