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New Member
Posts: 4
Registered: ‎05-13-2019

Gift cards have value but cannot be used

Hi,

 

I have four gift cards that all show value in the gift card balance checker. I have used part of the value of two of them already, and two are unused so far. I'm trying to place an order using these gift cards but I keep getting "Sorry, we didn’t recognize this gift card or savings code. Please check your numbers and try again.". The numbers are clearly fine as the gift card balance checker recognizes them. Can you please help sort this out?

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Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Gift cards have value but cannot be used

Hello there, da_huu!

 

Welcome to our community! There's nothing more disappointing than having issues redeeming a gift card for your latest tech wants and needs!

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your phone number
  • Your email address

 

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-13-2019

Re: Gift cards have value but cannot be used

I have sent you the information.
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Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Gift cards have value but cannot be used

da_huu,

 

I have just received your private message and will be reaching back out to you on there soon! 

 

Thank you,

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!