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Posts: 2
Registered: ‎12-02-2019

Gift cards from cancelled purchase not refunding

Hello I used almost $1,000 in gift cards tonight and many of them did not refund when I canceled my order. When I look at the order cancellation confirmation it says authorization failed. These are Best Buy gift cards that I purchased at the grocery store that work through the Blackhawk Network because the authorization failed upon cancellation they have not been credited back.... I think someone needs to get involved to push this through can you please send me a private message so I can give you my order number and we can get this done.
Posts: 257
Topics: 12
Kudos: 24
Solutions: 11
Registered: ‎02-08-2019

Re: Gift cards from cancelled purchase not refunding

Hello there, A638114.

We could only imagine how frustrating this may be for you, and we’ll be happy to assist in obtaining a resolution. Would you provide your full name, phone, email address, and the order number from your transaction in a private message, please? To do this, simply click on the blue ‘Private Message’ button that is within my signature below.


Wesley|Social Media Specialist | Best Buy® Corporate
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