BestBuy.com

[sargeperson579]

I have a gift card that I’ve used before and I know it has money left on it but whenever I go to check it on the website it says the card number and pin are invalid

[hockeycanuckjc Community Veteran]

Where was this gift card purchased from?

[sargeperson579]

A store I got it as a gift

[hockeycanuckjc Community Veteran]

Ok so that's a start to help determine what's going on. Can you be more specific? Was this card purchased in store at a Best Buy location or was the card purchased , say for instance in a grocery store, or mall outlet that sells gift cards?

[sargeperson579]

I believe that it was sold at a grocery store or a mall outlet

[hockeycanuckjc Community Veteran]

Take this with a grain of salt, but I think the gift cards sold in stores are third parties and may have their own portal for gift cards to check balances. The back of the card should tell you who distributed the card.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, sargeperson579,

Welcome to our forums!  It’s disappointing to hear you’ve been having some trouble checking the balance of your Best Buy gift card, but I’m optimistic we’ll be able to assist and help you track down the information you’re looking for.

As hockeycanuckjc mentioned, if your card was a gift that was purchased from a third-party location like an outlet mall or grocery store, there should be information on the back of your card that tells you where or how you can check the balance on your card.  Alternatively, you may be able to check the balance online here, or by phone at 1-888-716-7664. 

If you’re still running into the error message you’ve described, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll just need you to send me a private message with:

• Your first and last name
• Your phone number
• Your email address
• The 16-digit gift card number, without the PIN

To get this to me privately, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to the “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,