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Posts: 1
Registered: ‎12-24-2019

Gift card sent to wrong address by Best Buy and I am penalized for it

I had placed the order on BestBuy through phone. I was offered a $350 gift card as part of the purchase. I had given the address to which the gift card was to be shipped. But the gift card was shipped to a wrong address. As soon as I got the tracking information and realized that the gift cards were shipped to a wrong address, I called the customer service to notify them and they assured me that the said gift cards would be cancelled and new ones issued to me.


The gift card was not cancelled and used by someone (to whom it was wrongly sent to) and the new gift card issued to me was cancelled. On contacting Cusotmer Service, they asked me to file a police complaint which I did. Now they want me to follow up with the police to get this resolved.


Firstly, BestBuy sent the gift card to wrong address. Secondly, BestBuy did not take action in time to cancel the gift card even when I notified them of the mistake before the gift card was actually delivered to the wrond address. I wasted more than 10 hours to get this resolved. I just keep getting transferred from one department to another. Why am I being penalized for a mistake done by BestBuy? 

Posts: 4,534
Topics: 134
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Registered: ‎08-21-2017

Re: Gift card sent to wrong address by Best Buy and I am penalized for it

Good afternoon, aneruth,


Thank you for taking the time to stop by our community forums. A $350 gift card is a great benefit to making a purchase so I can imagine how you feel that this was sent to the wrong address. I'd like to review your case history so I can see what options we may have available to assist you moving forward. I will need a bit more information so I can do so. Can you please send me a private message with your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button across from my name at the bottom of my post. I look forward to further researching this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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