BestBuy.com

[k1ngston]

See, I had ordered an Apple Watch online from Best Buy and cancelled the order due to some issues, ive looked on the website to see how long it would take for a refund since it’s been a few hours, but I need to reorder it and I haven’t got my gift card credit sent back to my gift card yet once, and I do really need my credits to reorder my items but I just can’t seem to receive it.

[Duncan-BBY Social Media Specialist · Accepted solution]

Hi there, k1ngston,

Thank you for reaching out to us here, although I wish it were under better circumstances. I'd love to get a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, phone number, and order number? 

Thank you!

[k1ngston]

Thank you, My name is kingston bledsoe, my email is kingstonjb310@gmail.com, my phone number is 773-814-3963, and my order number is BBY01-806747435983

[Duncan-BBY Social Media Specialist]

Hi there, Kingston, 

Thank you for following up with me here. From what I can see here, there is an active refund that is meant to be returned to the gift card you used. For my better understanding, do you still have this gift card on hand? 

Thank you!
Duncan

Social Media Specialist

Best Buy Corporate 

[k1ngston]

No, It is an E-Gift card

[Duncan-BBY Social Media Specialist]

I appreciate your clarification there. Generally, all refunds to gift cards can take up to 1-2 weeks to be fully processed. That said, it's seems your refund is currently being processed. 

Thank you for your patience here.

Duncan

Social Media Specialist

Best Buy Corporate 

[k1ngston]

Okay thank you, I hope it comes back quick

[Duncan-BBY Social Media Specialist]

Please feel free to let me know if you don't see it returned by then. I'd love to ensure that this addressed fully. 

Thank you!
Duncan

Social Media Specialist

Best Buy Corporate