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Registered: ‎06-05-2021
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Gift card purchase being cancelled

Today I received a Best Buy gift card and I have been trying to use it to buy my kids some Roblox gift cards for their accounts. I have tried multiple times but I keep getting an order cancelled email back around 20 mins after the purchase. There is enough money on the gift card and it should be operational. I read in the gift card faq that open loop gift cards cannot be purchased with a Best Buy gift card. I do believe that Roblox gift card is not an open card though. Anyways, I’ve been searching for help onsite for over an hour now and would appreciate any help or info on this. Thank you so much.
Trusted Contributor
Posts: 2,800
Registered: ‎02-07-2011

Re: Gift card purchase being cancelled

You can't buy any gift card with a gift card. They shut it down a while back due to scammers.
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Registered: ‎08-21-2017

Re: Gift card purchase being cancelled

Hi there, SenSpiritedAway,


Welcome to our community forums. I appreciate you taking the time to reach out to us regarding these purchases. I know I always like to have a gift card around so I can understand your frustration to see that these orders are being cancelled. I'd be glad to provide some additional details on how to place this order moving forward.


While Best Buy gift cards can be used to purchase most products and Geek Squad services, we are unable to complete an order for Best Buy and third-party gift cards that are being paid for with a gift card.


If you'd still like to purchase these Roblox gift cards I would recommend using a different form of payment. I hope I was able to answer your question! Please let me know if I can help with anything else.

AndrewB|Social Media Specialist | Best Buy® Corporate
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