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Posts: 1
Registered: ‎11-25-2022

Gift card payment not refunded

I paid for an order with a combo of my new Best Buy credit card and my $750 worth of gift cards. I had to cancel the order because I was asked to verify information about the credit card but I couldn't because I had just opened the account and I didn't have the physical card in my possession yet. I tried to make a different purchase with just my $750 in gift cards only to find that the funds had not been returned to my gift cards yets. It's been over 12 hours and the funds have not been returned to my gift cards yet so now I can't use my gift cards nor my new Best Buy credit cards during Black Friday. When can at least expect the money to be refunded back to my gift cards?

Posts: 263
Topics: 1
Kudos: 35
Solutions: 17
Registered: ‎11-29-2016

Re: Gift card payment not refunded

Hey, MChoi01,


Welcome to the Best Buy Forums.


Thanks for reaching out and congratulations on your new account. We can understand wanting some answers and support about the pending refund to your gift cards. We’d be happy to help and provide additional information during this process. 


To do so, send a Private Message with your:


*Full name

*Phone number

*Email address

*Order number


Click the blue button next to my signature to send the message. 



Andy|Social Media Specialist | Best Buy® Corporate
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