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Posts: 1
Registered: ‎04-20-2020

Gift card not working

Best buy contact number says its not reachable due to high call volume from weeks now

Posts: 3,991
Topics: 35
Kudos: 363
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Registered: ‎11-29-2016

Re: Gift card not working

[ Edited ]

Hello, TharunyaReddy,


Welcome to our forums, and thank you for connecting with us for assistance.  I apologize for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 


I can’t say I blame you for being frustrated with the issues you’ve been having with your gift card, but I’ll be happy to look into this matter further, and offer any additional assistance I can.  For me to do so, I’ll need some clarification from you, as well as additional private information.  If you could clarify what type of gift card you’re attempting to use, as well as when and where it was purchased, that will be a good start.  Also, if you could send me a private message with:


  • Your first and last name
  • Your phone number
  • Your email address


To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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