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Posts: 1
Registered: ‎05-27-2019

Gift card not refunded after order cancellation

I ordered online on I used a gift card to buy my order. Unfortunately, my order was cancelled. The gift card balance still hasn't been returned to my gift card. I called customer support and I was told to wait an hour. It's been an hour. This is really frustrating as I'd like to get my order as soon as possible.

Posts: 1,362
Topics: 17
Kudos: 91
Solutions: 82
Registered: ‎10-03-2017

Re: Gift card not refunded after order cancellation

Hello, johnpac1234,


Just wanted to reach out and let you know that we have replied to your private message. As a side note, please know that gift cards can take between 1 to 2 business days to complete the refund process. 



Dave|Social Media Specialist | Best Buy® Corporate
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