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Posts: 1
Registered: ‎08-06-2020

Gift card funds not returned

I canceled an order on June 22 and none of the gift card funds have been returned after over a month. I already spent an hour talking to customer-service in late June and they assured me that the funds would be returned. I am very frustrated and I am missing $125 in funds. Also extremely frustrating that I can’t email customer service. My only choice is waiting on hold again.
Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Gift card funds not returned

Hello, Scifuni,

Thanks for joining our online community.

It's understandable that you'd like to receive an update on your refund. It's quite strange that it's taken this long, as refunds to Best Buy Gift Cards typically process through within 24 hours. I'll need a little bit more information to look into this for you, so I'll be sending you a Private Message with a request for additional details. Please keep an eye out for the envelope icon in towards the upper right-hand corner of your screen. If there are any issues with the Private Message going through, you can find a link to send a Private Message to me in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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