12-13-2019 11:53 PM
12-21-2019 03:47 PM
Hi there, Jameshaviland.
Welcome to our Best Buy forum community! While I wish you were reaching out to us under different circumstances, I'm grateful that you took the time to share this with us.
Getting a new MacBook Air is a big deal, so we can certainly understand why your wife would want to take advantage of that promotion! However, it's sad to hear that there was an error with the gift card that caused the order to cancel. That would bother me as well!
Typically, gift cards should be refunded within 24-hours of a cancellation, so I'm sorry to hear you and your wife are still waiting for those funds to be returned. That would concern me as well, so I'd love to take a deeper look at what's going on with those cards, as well as what can be done to turn this experience around.
We know that you have other things to do than call-in to try and sort this out, so I can imagine how difficult it would be to carve out that much time to spend calling in! That's not the experience we wanted to provide.