12-28-2020 04:20 PM
Thanks for reaching out to us on the Forums. Tis the season for using up gift cards! We appreciate you choosing Best Buy for your tech needs.
I'm sorry to hear that your gift card failed! That's never fun, and made more concerning when the funds did not return to the card. I'd be happy to take a closer look into this and see how I can help out! Please send us a private message with your full name, email, phone number, and the gift card number, not including the PIN.
Looking forward to hearing from you,