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Posts: 1
Registered: ‎12-01-2021

Gift card failed authorization

I placed an order for in store pickup on 11/26, but the gift card failed authorization and the order had to be cancelled. I was able to place another order with the same gift card the next day, but the amount taken for the cancelled order has not been refunded to the gift card. The gift card support center has not been any help in getting this resolved. Any assistance would be appreciated!
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Gift card failed authorization

Hi there, jjanisz89,


Welcome to our community forums. I appreciate you writing to us about this gift card. I know I like to hold onto to gift cards for quite a while until I find the perfect deal. If I were in your shoes I know I would want this balance restored as quickly as possible. I'd be glad to take a closer look into this to see how I may be able to help.


I'd like to start off by reviewing your order and will need a few more details to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to your response.


AndrewB|Social Media Specialist | Best Buy® Corporate
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