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Posts: 2
Registered: ‎07-16-2018

Gift card failed authorization

One of the gift cards I used in a purchase got an error message "Failed authorization". I'm pretty sure there's a balance however after this error message the balance of this gift card suddenly became 0. The funds on the gift card were deducted and never get back.


I've experienced the same issue three times and I contacted customer service but nobody actually solved my problem. I suffered a huge loss.


I've read many other posts on this forum of people having the same issue. Just wondering who can take care of my problem and how it will end.

Posts: 4,754
Topics: 144
Kudos: 351
Solutions: 220
Registered: ‎08-21-2017

Re: Gift card failed authorization

Hello, farrah_fulei,


Welcome back to our community forums and writing us about your gift card. It's certainly concerning to hear that you have three gift cards that have not received the funds back on them. I would be happy to take a look in to this to see exactly what's going on. I will need a few more details so I can assist you. Can you please send me a private message with your:


Full name

Email address

Phone number

Order numbers


You can send me a private message by clicking the blue button near the bottom of my post. I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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