05-10-2019 04:21 PM
One of the gift cards I used in a purchase got a error message "Failed authorization" and I had to complete the purchase by paying with my credit card. The funds on the gift card were deducted but have not returned.
I've read many other posts on this forum of people having the same issue. I'd like to have the funds restored to the gift card as soon as possible.
Solved! Go to Solution.
05-10-2019 05:09 PM
Good afternoon, nomoregc,
Thank you for taking the time to reach out to us about your gift card situation. I would certainly be more than a little confused if I didn’t think a gift card was used and then funds were no longer available. I’m glad you reached out, and would be happy to take a further look at this for you to see what options may be available going forward.
So I can get started, can you send me some additional details? I’ll need your full name, your phone number, your email address, and your order number. If you could provide the gift card number of the card you’re having troubles with (do NOT include the PIN), that would be very helpful, as well. To keep your information secure, please log in to the forum and select the “private message” option in my signature below this post to reply.
05-10-2019 06:47 PM
05-14-2019 08:45 AM
Thanks for confirming you received the funds back onto that gift card! I was out of the office yesterday when my partner team sent a message advising that the funds had been put back, so I’m sorry for the delay in my reply.
While waiting does do the trick in many cases, reaching out for us to review the situation was the best move when you had questions about potential charges on that gift card back on May 10. Thank you for giving us the opportunity to help! If something else comes up in the future, you know where to find me.
All the best,