BestBuy.com

[garchompy5]

I made a purchase online using a newly issued gift card. The order went though and I was able to see that the payment was taken from the gift card, but then 5 minutes later I received an "unable to process payment" email. Attempting to update the payment method resulted in a "We're sorry" page with no other text or instructions, so I cancelled the order. However the amount deducted from the gift card did not reappear. A second test order placed shortly after cancelling the first went through without an issue and did not fail authorization. I suspect I might have jumped the gun a bit in placing the original order so quickly, but it's been 24 hours and I've yet to see the refund on the gift card, and would appreciate some assistance.

[JEzra-BBY · Accepted solution]

Hello, garchompy5, 

I hope you are well today and having a great weekend so far. Thank you for taking the time out of your day to reach out to us here on our Forums. Your exact scenario happened to me as well. I made a purchase that failed and my rewards didn't go back to my gift card so I can under stand how you are feeling. I would like to see If I can assist you and get you back into action. To start could you send me a private message with your full name, phone number, and email. To send a private message simply click the blue button to the right of my signature. 

Thanks,