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New Member
Posts: 1
Registered: ‎05-01-2022

Gift card balance didn't credited back after order canceled

Hello, I Make an best buy purchase online with an 300$ best buy gift card, order total was 299.95$, I got email said your order has been canceled but Gift card balance didn't credited to card again !! said balance is 0.05, kindly help to refund card balance 

Social Media Specialist
Posts: 53
Registered: ‎11-08-2021

Re: Gift card balance didn't credited back after order canceled

Hello qbdauto, 

 

Thank you for joining our community. Here on the Forums, you'll find helpful, friendly staff and members. 

 

It's never ideal to have an order cancel, let alone not received refund back to gift card.  Gift cards can take 48 hours for refund. I'll be happy to take closer in to this matter. Please send a Private message, blue button bottom right corner, with the following:

 

  • Full Name
  • Email 
  • Phone Number
  • Order number 

Thanks, 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
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