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Posts: 1
Registered: ‎12-20-2017

Gift card and purchase

Hi, I was making a purchase online and used a gift card but for some reason it doesn’t subtract the $30 from my total. So, does it take a while or did they accidentally miss it. Plz help

Posts: 6,972
Topics: 140
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Solutions: 321
Registered: ‎11-30-2015

Re: Gift card and purchase

Good Afternoon YeZo,


Welcome to the Best Buy Support Online Forum Community! I understand noticing that your gift card wasn’t charge yet can be concerning. I’m sincerely sorry for my delayed response due to the holiday season, and we’re doing our best to catch up. I’d be delighted to see how I can assist you further.


Can you please if you’re still in need of help with your gift card concerns? Using the details you shared upon joining our community I wasn’t able to locate the purchase it question. If you still in need of help you’re welcome to send me a private message with your order by choosing the option to do so next to my name at the bottom.



Mariah|Social Media Specialist | Best Buy® Corporate
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