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Posts: 3
Registered: ‎11-30-2021

Gift Cards Refund Issue after Cancelled Order


I Need some help with my cancelled order. My recent purchase ran into failed authrorization issue so i cancelled my order. However, the balance on the Gift Cards were never refunded. Please help.


Posts: 5,177
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Registered: ‎11-29-2016

Re: Gift Cards Refund Issue after Cancelled Order

Hello, kastamhh,


Welcome to our forums!  It’s disappointing to hear there seems to have been an issue with your recent online order and now the gift cards used to place the order, but I’ll be happy to take a closer look and offer my assistance!


In regards to your order, once cancelled, you should see the funds return to your Best Buy gift cards or store credit within 30 minutes, as outlined in our Cancel Your Order Help Center article.


If you’re still not seeing your funds on these cards, feel free to send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.



SeanM|Social Media Specialist | Best Buy® Corporate
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