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Posts: 1
Registered: ‎10-07-2022

Gift Card unable to apply online

Trying to make a purchase online. I have a $20 e-gift card that I would like to use. Checked via Best Buy balance checker online and the 16 digit number and pin work, there is indeed a $20 balance. Whenever I input the 16 digit number on checkout, the APPLY button becomes gray and I cannot press it. Tried via mobile app and website, same result.
Posts: 303
Topics: 7
Kudos: 50
Solutions: 17
Registered: ‎11-08-2021

Re: Gift Card unable to apply online

Hello, jayzif,


Welcome to our forums! Using a gift card shouldn't be difficult, so I can understand your concern.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number


This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.


Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Trusted Contributor
Posts: 2,788
Registered: ‎02-07-2011

Re: Gift Card unable to apply online

There are some things it doesn't let you buy with gift cards also. Like other cards.