08-26-2019 04:04 PM
When I check the balance of the card it is accurate. When I attempt to use the card for the purchase, it will not recognize the gift card numbers. I triple checked the numbers. They are correct.
08-26-2019 05:35 PM
What is it you're trying to purchase? Some items can't be paid for with a Best Buy Gift Card, such as other prepaid gift cards.
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08-28-2019 09:39 AM
Welcome to our community. As I know from my own experience, having a website not function as expected can be a bit aggravating and I regret you've encountered difficulty in using our gift card on BestBuy.com.
I would recommend following the steps precisely as laid out in our article, How to Fix Cart or Checkout Issues on BestBuy.com as most issues our customers may encounter are resolved by this process.
Please let me know how it goes.