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steeltown43
Posts: 2
Registered: ‎08-26-2019

Gift Card not working for online purchase

‎08-26-2019 04:04 PM

When I check the balance of the card it is accurate.  When I attempt to use the card for the purchase, it will not recognize the gift card numbers.  I triple checked the numbers.  They are correct.

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Sam15
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Registered: ‎01-13-2015

Re: Gift Card not working for online purchase

‎08-26-2019 05:35 PM

What is it you're trying to purchase? Some items can't be paid for with a Best Buy Gift Card, such as other prepaid gift cards. 

 

Best Buy Gift Cards – Frequently Asked Questions

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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steeltown43
Posts: 2
Registered: ‎08-26-2019

Re: Gift Card not working for online purchase

‎08-26-2019 07:33 PM

Logitech mouse and Insignia air fryer

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John-BBY
Posts: 18,027
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Registered: ‎09-29-2008

Re: Gift Card not working for online purchase

‎08-28-2019 09:39 AM

steeltown43,

 

Welcome to our community. As I know from my own experience, having a website not function as expected can be a bit aggravating and I regret you've encountered difficulty in using our gift card on BestBuy.com.

 

I would recommend following the steps precisely as laid out in our article, How to Fix Cart or Checkout Issues on BestBuy.com as most issues our customers may encounter are resolved by this process. 

 

Please let me know how it goes.

John|Social Media Specialist | Best Buy® Corporate
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