12-25-2020 02:06 AM
12-26-2020 03:01 PM
Thanks for reaching out to us on the Forums! I can definitely understand the disappointment when checking your gift card balance and finding that it is at $0. That's no fun at all, and I'm glad that you reached out so that we can take a closer look into this.
Orders typically aren't charged for until they're shipped or picked up, and refunds do go back to gift cards within 24 hours or so. It definitely sounds like something odd is happening with your order, and I'd be happy to help. Please send us a private message with your full name, email, phone number, and order number and I can see what's going on!
Looking forward to hearing from you,