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Posts: 1
Registered: ‎04-05-2020

Gift Card failed authorization and not refunded



I had placed an online order on Nov 27, 2020 at using 7 best buy gift cards. After the succesful order placement, I recieved an email from best buy for "Failed Authorization" on one of the gift cards which had a value of $ 175. I called best buy customer care and they suggested me to cancel this order and then upon cancellation, I got refund on 6 best buy gift cards and just not on the one card which said "Failed Authorization" ($ 175 one). 



While submitting this support request, your system suggested me similar issue (link below). I have exact same issue as in the link below. Can you please help me and get me the refund of $ 175 on my best buy gift card ?


Thanks & Regards


Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Gift Card failed authorization and not refunded

Hey there, User923931,

Thank you for joining our team here on the Best Buy Forums, although I am sad that it were under these circumstances. Typically, when an order is cancelled that was paid for with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation

It sounds like that time frame has since passed, and I'd be more than happy to review this further to assist. To collect the information needed to look into this, I ask that you please send me a private message that includes your full name, phone number, email address, and order number. You can send a secure message by using the Private Message button below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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