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Posts: 2
Registered: ‎01-11-2019

Gift Card balance issue

I went to purchase a router online to pickup in store using 2 giftcards I got on Christmas. After entering the card numbers and pin for each, I paid the balance via PayPal. I got an email saying the order is being processed, but within 5 minutes saying one of the 2 cards failed authorization. Since I just scratched off and revealed the card numbers and pins how can this be? I canceled the order and within minutes I was refunded the PayPal account and one of the giftcards. I called the automated number to check the balance and ironically the one with the failure and zero balance now says I just used the $30 dollars that was on it originally today for my purchase. I called and spoke to a rep who said they see the failure and I will get the $30 added back to the card within 24-48 hours! Why is it that the other card that I had $100 dollars on it got refunded within minutes as well as my PayPal account. This shouldn't take this long at all!

Posts: 319
Topics: 15
Kudos: 39
Solutions: 32
Registered: ‎10-19-2017

Re: Gift Card balance issue

Hey DonPierson, 


I know waiting for a refund is not ideal, especially when most of your order was refunded pretty immediately. If your gift card has not had the balance restored as of yet, please do send us a private message including your order number, phone number, full name, and email so we can take a more in-depth look into this. 


Happy Wednesday, 

Faith|Social Media Specialist | Best Buy® Corporate
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