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Posts: 1
Registered: ‎04-27-2021
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Gift Card Reissue without Card Number

I purchased a Best Buy gift card online and had it physically shipped to me. Unfortunately, the card got damaged and now the card number and PIN are unreadable. I called the gift card hotline to get my card reissued but the phone number required me to enter the card number which I do not have. I do have screenshots of my online receipt, shipping confirmation, order number, etc. Please let me know how I can have the card reissued.

Posts: 3,008
Topics: 36
Kudos: 84
Solutions: 154
Registered: ‎10-19-2017

Re: Gift Card Reissue without Card Number

Hello, kryspe,


Welcome to the forums!


I appreciate you taking the time to write us regarding your gift card purchase. I know how inconvenient this may be, and I’m here to help where I can.


In order to better assist, I am going to need some more details from you. Please send me a private message with your order number, full name, phone number, and e-mail address. To send it, log into your account and click on the blue “Private Message” button next to my signature. I look forward to hearing from you.


Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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