BestBuy.com

[juanderbar]

Hi,

I made a purchase using multiple gift cards and one of the gift cards ran into a "Failed Authorization" error. I cancelled the order and all but one gift card has been refunded. Just want to see how long it takes for that card to be refunded?

[juanderbar]

I saw that it usually gets refunded in 30 minutes, but it's been over 24 hours now.

[juanderbar]

Can anyone please shed some light on this issue? It's been 72 hours over the 48 hours window that support keeps telling me.

[Kayla-BBY Social Media Specialist · Accepted solution]

Hello, juanderbar,

Thanks for posting such a great question! You’re right that Best Buy gift cards are usually refunded within 30 minutes of order cancellation. What you describe with the “Failed Authorization” error would typically indicate the card couldn’t be charged, but it sounds like you saw funds leave it and not come back. If you have not seen the funds return yet, that is absolutely something we want to look into further.

I see that you have also sent a few private messages to other moderators about this, so I’ll be replying to the most recent one shortly to request more information. As you may already know, you can check your private messages by logging in and clicking the envelope icon in the upper right-hand corner of your screen.

Thanks,