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Posts: 1
Registered: ‎05-01-2020

Gift Card Purchases Being Cancelled

Hello. I've tried to make about 3 purchases with my digital Best Buy gift card that have all been cancelled. the first ( a limited edition game pre-order) without any notification from Best buy. The gift card is accepted at checkout, I make the order, but everything remains pending until the order gets cancelled and my card amounnt refunded. Help please, i'd really like to use the funds on my gift card.

Posts: 4,908
Topics: 147
Kudos: 371
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Registered: ‎08-21-2017

Re: Gift Card Purchases Being Cancelled

Hello, ConchShell,


Thank you for stopping by our community forums. It's certainly strange to hear that your orders are being cancelled as soon as you place them. I'd be happy to see how we may be able to help.


I will need a bit more information so I can take a closer look into this. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Cancelled order numbers


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to further assisting you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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