05-30-2019 12:07 PM - edited 05-30-2019 12:08 PM
Welcome to the forums!
I appreciate you taking the time to join and write us about your gift card situation. This is a horrible experience! Although, Best Buy is unable to reinstate stolen gift cards beyond any remaining card balance, as stated in our Gift Card Terms & Conditions, I’m here to help where I can.
In order for me to better assist you, please send me a private message with your gift card number (do not send the PIN), full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature.
I look forward to hearing from you!