BestBuy.com

[a214366952]

I recently purchased an order using a gift card. The order went through, but a minute later, I received an email stating a payment problem. The gift card failed authorization. Prior to placing my order, i had checked, and indeed, i had the full intended balance for $200. It has been over 6 hours. The deducted portion has still not returned to gift card yet. Please advise why the payment failed and when the fund will return to my account.

[April-BBY Social Media Specialist]

Hey, a214366952.

Thank you for being a part of the Community Forums! Gift cards are a great way to make a purchase, while also reducing the cost to yourself. As someone who loves to use gift cards, I understand how important it is to see those funds returned as quickly as possible. 

To get started, please use the blue button next to my signature to send me a private message. Please include your name, phone number, and email. If you have the number of the cancelled order, please include that too. Thank you!

Sincerely,