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Posts: 1
Registered: ‎11-16-2021

Gift Card Failed Authorization

I made an online order using several gift cards. One of the gift cards says "failed authorization" for some reason. So I canceled the order minutes later. I was able to use the gift cards again to make a new order. Except the card with the "failed authorization" issue never get restored. Still zero balance. Could anyone help me?

Posts: 6,529
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: Gift Card Failed Authorization

Good afternoon, leslietony,


Welcome to our community forums and thank you for taking the time to write to us regarding your order. As someone who likes to hold on to gift cards for quite a while so I can find the perfect sale, I'm sure you're eager for this balance to be restored. I would be more than happy to take a look into this to see how I can best assist you.


I see that you sent a private message to another moderator. Please allow me a few moments to review this. I will be sending you a private message in return. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.


I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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