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[forest503]

I saw multiple theread about the same issue. Here is the context:

I got this gift card from Amazon. I placed an order the the authorization failed for this gift card and I don't know why.

Then I cancelled this order but that money does not go back to my gift card.

I saw multiple people got this issue resolved here. Hope someone can help.

Thanks in advance.

[Ravi-BBY Social Media Specialist · Accepted solution]

Hi there, forest503,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community.

I can certainly understand wanting your funds to be available after cancelling your order. 

I would be happy to look into this closer and assist where possible. To get started, please send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number.

[forest503]

Thanks Ravi-BBY for helping me. The issue got resolved by contacting the gift card team.

[Ravi-BBY Social Media Specialist]

It was a pleasure working with you, forest503. Please don't hesitate to reach back out should the need arise.

Take care!