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New Member
Posts: 2
Registered: ‎01-19-2023
Accepted Solution

Gift Card Failed Authorization failed but no refund

I saw multiple theread about the same issue. Here is the context:

 

I got this gift card from Amazon. I placed an order the the authorization failed for this gift card and I don't know why.

 

Then I cancelled this order but that money does not go back to my gift card.

 

I saw multiple people got this issue resolved here. Hope someone can help.

 

Thanks in advance.

Posts: 155
Topics: 1
Kudos: 26
Solutions: 39
Registered: ‎12-07-2021

Re: Gift Card Failed Authorization failed but no refund

Hi there, forest503,

 

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community.

 

I can certainly understand wanting your funds to be available after cancelling your order. 

 

I would be happy to look into this closer and assist where possible. To get started, please send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number.

Ravi|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-19-2023

Re: Gift Card Failed Authorization failed but no refund

Thanks Ravi-BBY for helping me. The issue got resolved by contacting the gift card team.

Posts: 155
Topics: 1
Kudos: 26
Solutions: 39
Registered: ‎12-07-2021

Re: Gift Card Failed Authorization failed but no refund

It was a pleasure working with you, forest503. Please don't hesitate to reach back out should the need arise.

 

Take care!

Ravi|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!