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Posts: 1
Registered: ‎04-15-2019
Accepted Solution

Gift Card Balance Still Missing

Made a purchase over 24 hours ago using 4 gift cards, and 20 minutes after the order I receive a message that my order was cancelled because the product was no longer in stock at the store I had scheduled a pickup at. This is completely understandable. What isn't understandable is that over a day has passed and I am still waiting to get my balance back on my gift cards to make a purchase. All because the website was incorrect about what a specific store has in stock. I shouldn't have to worry every time I make a purchase with gift cards.

Posts: 474
Registered: ‎09-03-2018

Re: Gift Card Balance Still Missing

In my experience, it can take a few days to process a return back to a gift card. I am not sure why the system takes that long but it isn't uncommon.

Posts: 862
Topics: 31
Kudos: 93
Solutions: 82
Registered: ‎10-19-2017

Re: Gift Card Balance Still Missing

Hey, JJones0024,


Refunds to a Best Buy gift card should be visible within 24 hours of the cancellation. Please send us over a private message including your cancelled order number, phone number, full name, and email so that we can take a look into this for you. 


To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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