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Posts: 7
Registered: ‎10-10-2019
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'Ghost' order added a phone line to my service. Can I get my money back?

Summation: Ordered online to add phone and a line, no order went through. Went to store and completed it. Week later, ghost orders from the time I ordered online went through and it ended up adding an additional phone line to my mobile plan. I managed to cancel 2 out of 3 ghost orders. 1 order went through.

 

I went to Sprint and they said I cannot cancel.

 

Can I get my money back? What am I suppose to do? Please help. I previously wrote to Corporate but no one has responded thus far.

Posts: 320
Topics: 26
Kudos: 50
Solutions: 15
Registered: ‎07-23-2018

Re: 'Ghost' order added a phone line to my service. Can I get my money back?

Hi there, adiosamigo.

 

Welcome to the Best Buy Forums. This is a great place to come when you have questions or require support. Our team is always happy to help however we can, and it sure sounds like you may need some assistance with the order you’ve mentioned. We can take the time to review things with you, but will need some information from you first.

 

It looks like you also reached out about a lost gift card, so we can work on everything at one. As Dave requested in his response to your other post, your full name, email address, and telephone number will be required to access your purchase details. Please send those in a private message, and we can work together to determine what can be done about the order you could not cancel as well as the gift card you mentioned in your other post.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-10-2019

Re: 'Ghost' order added a phone line to my service. Can I get my money back?

Thanks, will follow up in PM.