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Posts: 14
Registered: ‎07-29-2015

Getting an error when trying to purchase an item.

When I try to buy an item it is saying "We cannot accept credit cards that expire within 15 days of a pre-order shipment date. Please check your expiration date for accuracy or use a different credit card."


My card expires in November. So it's wrong about saying it expires within 15 days. Can this be fixed please?

Posts: 529
Topics: 23
Kudos: 114
Solutions: 32
Registered: ‎07-23-2018

Re: Getting an error when trying to purchase an item.

Hey, blaackstarr,


Pre-ordering a new item is so exciting! Sorry to hear you were having issues doing so. We have two options to assist with this! 


1. You can place the order using a different payment method. 


2. You can utilize the button in my signature to send us a Private Message with more details. Please be sure to include the item you were trying to order, as well as the full name, email address, and phone number associated with your My Best Buy Account. 

Austin|Social Media Specialist | Best Buy® Corporate
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