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10-11-2018 03:39 PM
Welcome to our Support Forums. Admittedly, I would be a bit confused if I received an email from UPS indicating a package was about to be delivered to me, after not placing any recent orders. I completely understand any confusion you might be feeling after receiving such an email, and I’ll be happy to help address any concerns you may have.
First and foremost, if UPS does attempt to deliver this package to you, the easiest option you may have would be to refuse its delivery, so it might be sent back to us. However, if the package has already been dropped off, please utilize our Return & Exchange Promise to return the order back to us as soon as possible.
Additionally, although it sounds like you’ve checked your credit card statements to make sure there aren’t any charges on your cards, I would recommend double checking with your bank and credit card company to ensure there haven’t been any new accounts opened using your information. If you do discover any accounts have been opened, or charges on your accounts submitted without your consent, be sure to dispute these transactions with the appropriate financial institution.
If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.
|SeanM|Social Media Specialist | Best Buy® Corporate|
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